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What our customers are saying

Testimonials

 
"Very good thank you. Quick, efficient. Very happy with my purchase."
LEE-ANN, BAIRNSDALE VIC - 6 Jan 2016
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"Fast delivery, thank you very much. Very happy with the overnight bag and free gift."
MARK, FISHING POINT NSW - 15 Dec 2015
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"I was very impressed with your service received my goods the day after I ordered them. Thank You."
GERALDINE, GOODWOOD SA - 30 Nov 2015
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"I ordered the 'Jan Constantine UK Map Travel Wallet' on 8/11/2013 and received it today 12/11/2013. I live in regional Western Australia so I am extremely happy with the 3 day delivery. Thank you so much for your impeccable customer service - well done!"

MIKALA, WANDINA WA - 12 Nov 2013

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"Just a note to say that my parcel was waiting at home for me when I arrived home from work.

Such quick service!

Nowadays, most people are only too willing to criticise and complain but rarely do they congratulate a job well done.

My experience dealing with your company was a delight.

Your web site is well constructed and easy to use; it was simple to place an order; the customer service was excellent; and the time from ordering to delivery was short.

What I thought was a really nice touch was your handwritten note on my invoice thanking me for my order and wishing me well for 2013.

I have no hesitation on being a returning customer, and will recommend your company to my friends, work colleagues and acquaintances.

Please pass on my thanks and congratulations to all who were involved in the processing of my order as well as the management of your company."
DAVID, LOCKLEYS SA - 23 Jan 2013

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I just received my order and I was delighted to see a personal message written on my invoice. Even though it was a present for someone else it still made my day. Thank you for taking the time to add such a personal touch. (It was signed Rhiannon). I will definitely be returning to purchase products for when I travel. Thank you, Ivy.
IVY, STRATHDALE VIC - 28 Jun 2012

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I can't believe I placed my order Sunday night and received it on Tuesday.
I'm so happy with my purchase and your customer service.
Thank you, Leesa
LEESA, HEATHMONT VIC - 29 Feb 2012

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Hi Rhiannon,
 
Just wanted to let you know that I just received my order! Brilliantly on time, thank you so much. The toiletry bags are absolutely gorgeous.
 
I will come back - you've proved yourself exceptional!
 
Thanks again,
 
Lauren 
LAUREN, SURRY HILLS NSW - 5 Jan 2012
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Hi,
 
Just wanted to say that I received my product the other day and I love it.  I was also very impressed by how quickly I received it.
 
Well done and thanks
 
Cheers
 
Nadine
NADINE, PRESTON VIC - 1 Dec 2011

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Thank You Rhiannon,
 
Wonderful service. I shall mention your site to my friends and family. I knew exactly what I wanted and you had it! Well done.
 
Regards Kate
KATE, WESTLAKE QLD - 21 Nov 2011
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Thanks so much Rhiannon for the prompt service.
I received the first order already this morning. I was so impressed by your personal response and speedy dispatch of that order that it prompted me to go back to the website, which lead to the second order! 
Great service. Congratulations and well done!
Lyn.
LYN, BURWOOD VIC - 8 Sep 2012

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Hi Rhannon, 
Just wanted to let you know I received the package which gives me enough time to put my gift together so thank you! 
Also, I wanted to give you some positive feedback about my buying experience with Jetsettr.  I have found the whole experience extremely impressive.  The website is great and easy to use, the customer service is wonderful and it didn’t take long for me to receive my goods. I will certainly be using the site again as well as recommending it to others.
Thanks for the service you provide. 
Regards,
Amy
AMY, FITZROY VIC - 1 Sep 2011

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Hi Rhiannon,
I just wanted to say thank you for all your help with our travel pillows and your helpful advice. I wish you and your team every success as you know what customer service is and a lot of shops would learn so much from you, and will be back to shop again
 All the best
Wayne
WAYNE, CURRAMBINE WA - 25 Aug 2011

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Hi Rhiannon,
I am so impressed with your fast service and quality products that I really had to write to congratulate you. Less than 24hrs ago I did a search on the internet for a travel book that seems to be out of stock in the whole of Sydney, stumbled across your site, ordered the book (Kids in Paris), found 3 gorgeous Al a Carte Maps for sale as well, and had the postman at the door with my exciting, beautifully wrapped package and handwritten note by 7:45am this morning.
Yep, you are officially the best internet store to date. I wish you every success, you deserve it.
See you next time.
Natalie
NATALIE, SYDNEY NSW - 12 Jul 2011

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Hi Rhiannon,
 
Thank you for my order, which I received yesterday! I can't believe how efficient you are. It's a real bonus to order something over the internet and have it delivered immediately.
 
As ever, I am very pleased with the La Poche pockets. Your web site makes it so easy to choose items and make decisions on both colour and size - and it is all so nicely present - just so very tempting!
 
Thank you again - the personal touch is a clear differentiator. 
 
I'm sure I'll be back as I have a few pressies to buy for big birthdays this year.
 
Thanks.
 
Phyllis

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Hi Rhiannon,
 
I would like to thank you for your prompt delivery of my order to UK. It was a present for my mother's 88th birthday which was yesterday and the parcel arrived a few days earlier and she only opened it yesterday.
 
I have to say that my mother was exceptionally pleased with the goods - which of course makes me happy too!!
 
So thank you very much. I'm sure I will be using your site again.
 
Phyllis
PHYLLIS, BEAUMONT SA - 19 Jun 2011

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Thank you so much Rhiannon!
It is really nice to receive personalised service online, a pleasant change! The reason I shop online is because store service is so bad anyway, and the deals are better. You have managed to achieve both!
I will definitely visit the site again.
Thanks so much.
K., MOOROOLBARK VIC - 11 Jun 2011

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Hi Rhiannon,
 
I recieved my order yesterday - thank you so much, the product is perfect and the speedy delivery was fantastic! 
 
Best online and customer service I think I have ever had! Thank You!
Bonnie
BONNIE, SYDNEY NSW - 9 Jun 2011

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Hi Rhiannon,
My order arrived today (as promised) thank you.
I’ve already recommended your website to a couple of people!
The quality of service that you provide is what other online sellers should aspire to.
Thanks again,
Richard
RICHARD, STONEVILLE WA - 1 Jun 2011

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Dear Jetsettr Team,
Just a quick note to thank you for the super fast delivery of my order. I received my products this morning (after ordering them late yesterday afternoon!) and they are fabulous!! :) I can't wait to use them on our upcoming Europe adventure.
The personal emails from Rhiannon advising when my order had been received and also when it had been posted were a nice touch also.
Thanks Jetsettr - I'll certainly be shopping here again and will be sure to tell others about your brilliant site.
Kind Regards,
Brooke
BROOKE, CHIRNSIDE PARK VIC - 27 May 2011

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Thank you for your personal service, your comprehensive approach, your care and attention to detail and your wonderful products which are high quality, great value and always arrive so so fast!! I can't get enough of this site, it is a wonderful shopping experience!
Loving this site :-)
Thanks again,
Treska
TRESKA, WOONONA NSW - 25 May 2011

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Hey Rhiannon!
 Just wanted to let you know, the package arrived today, and I was extremely pleased with the Jimeale Toiletry Bag!! It will be perfect for my trip!! Also, thank you so very much for the extra bits that you included in the package, you have no idea how much more excited you have made my trip home to family!! I love it, and definitely hope to be back!! I'm a bit late in organising myself, my flight leaves for the Netherlands on Friday!!
 
So thank you once again!! It was hugely appreciated! I will certainly hope to be back in the future!!
 
Have a wonderful Easter!
 
Kim
 
KIM, KARANA DOWNS QLD - 19 Apr 2011

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Hello,

I received my parcel today as promised - thank you so much.  All of the items are so lovely and I am so happy with them!  I have passed your website on to others I know who are travelling so that they can have a look too.  

Thanks again.

Nicole.

NICOLE, EIMEO QLD - 16 Mar 2011

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Hi Rhiannon,

Just wanted to let you know that I have received my order and was impressed with the effort made on the presentation of the packaging. It shows that you care about your customers and would like them to shop again.

Once again congratulations on your presentation of your product. I will be shopping with you again when I require the need and would be glad to spread the word about your business.

Warm regards

Kerry

KERRY, HOME HILL QLD - 2 Mar 2011

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Hello Rhiannon,

My order has arrived and it looks great.

Thank you for your professionalism and communication, I would certainly recommend your business to any of my friends and I will be visiting your site on a regular basis.

Once again thank you.

Kind Regards,

Kym

KYM, HOPE ISLAND QLD - 1 Feb 2011

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Good Morning,

I would just like to thank you for your great service and hassle-free delivery, I received the parcel yesterday afternoon.

Kind Regards,

Claire

CLAIRE, CANBERRA ACT - 21 Jan 2011

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Dear Rhiannon

Thank you very for your great website! I have been most impressed with your prompt, courteous service, and I do a lot of shopping online (as I live in a regional centre).

I am very happy with the products I ordered, and even happier that they were dispatched so quickly, arriving in time to be packed for my eminent departure to the Maternity ward (although I can always imagine I'm off to Mediterranean!)........

Thanks again, and look forward to using your service again.

Regards,

Karen

KAREN, COFFS HARBOUR NSW - 15 Jan 2011

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Hi Rhiannon,

Just letting you know that my order arrived today... I love it all and Kim is very happy with hers too. Actually I will be putting in another small order tonight!

It was Kim who recommended you to me after she received her items and we both want to let you know how much we appreciate your great service and excellent communication.

You make it all so easy. Hehe probably should also mention that we think you have a great selection of luggage items as well!

Cheers and thanks again,

Annie

ANNIE, HARRINGTON PARK NSW - 7 Jan 2011

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I just wanted to say thank you for such an efficient service and good quality products. I really appreciated the rapid delivery of the order and the diversity in the items you have on your website.

I love that fact that they are different, which is often difficult to find when shopping . I will certainly be coming back to your store again.

ROZ, HENLEY BEACH SA - 23 Dec 2010

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Oh thank you so much!  I appreciate all the effort you went to! I will definitely be recommending you, it is nice to see good customer service is still alive!

Thanks again,
Kirsty

KIRSTY, BURLEIGH HEADS QLD - 20 Dec 2010

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Thanks so much for your help with my order yesterday - you are an absolute star! I know Mum will love it.

I am very, very impressed with your service and will definately be recommending you to my friends!

CHRISTINE, MAROOCHYDORE QLD - 14 Dec 2010

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Thanks Rhiannon, received today, great service – I will spread the word!

VICTORIA, MCLAREN FLAT SA - 17 Nov 2010

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Hi Rhiannon
Just want to say how impressed I am with your website, service and delivery.  I found your site easy to get around and your range is far superior to others I had looked at.  In addition to that I already have the products.

Thanks, I will definitely order with you guys again.

GAIL, CAROLINE SPRINGS VIC - 3 Nov 2010

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Thanks Rhiannon, fantastic service !!
Cheers Karen

KAREN, CREMORNE NSW - 12 Oct 2010

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The order arrived this morning - just in time as it was a 'last minute' birthday gift for a friend today. Thank you so much for your quick delivery!!!
I will shop with Jetsettr again.

JEN, NORTH BALWYN VIC

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Verrrrry speedy service. Parcel arrived by express delivery to the door. Inside the items were delightfully wrapped.....a nice addition!

Thanks for the exceptional service!

WENDY, ADELAIDE SA

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Thank you very much. It arrived today - excellent service.

DEL, EAST MELBOURNE VIC

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Thank you Rhiannon. I have arrived at work with my parcel ready and waiting for me! Very speedy delivery and your customer service has been exceptional, so thank you!

KATHRYN, BALMORAL QLD